FAQs
Support
Frequently Asked Questions
Answers to the most common questions about our research peptides, quality standards, shipping, and ordering process.
What are research peptides?
Research peptides are short chains of amino acids manufactured for laboratory and scientific research purposes only. They are used by qualified researchers to study biological mechanisms and are not intended for human or animal consumption of any kind.
Are your products tested for purity and quality?
Yes. Every batch we offer undergoes third-party laboratory testing to verify purity and identity before it becomes available for purchase, so researchers can rely on consistent, high-quality material for their work.
Do you provide a Certificate of Analysis (COA)?
Yes, a Certificate of Analysis is available for each product, showing verified purity levels and testing results from an independent lab. COAs can be found on the individual product page or requested directly from our support team.
Are these products approved for human use?
No. All products sold on this website are strictly for laboratory research use only. They are not drugs, dietary supplements, or cosmetics, and are not intended for human or animal consumption, diagnosis, treatment, or prevention of any disease.
How should peptides be stored?
Lyophilized (freeze-dried) peptides should be stored in a freezer at or below -20°C, away from light and moisture, until they are needed. Once reconstituted for research purposes, they should be kept refrigerated and used within the recommended timeframe for best stability.
What payment methods do you accept?
We accept major credit and debit cards, along with select secure online payment options at checkout. All transactions are encrypted to keep your payment information safe.
How fast is shipping, and do you ship internationally?
Orders are typically processed and shipped within 1-2 business days from our Los Angeles facility. We currently ship across the United States, with tracking provided on every order. Please check with our support team for international shipping availability.
Can I return or exchange a product?
Due to the nature of research materials, we're unable to accept returns once an order has shipped. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery and we'll make it right.
Do I need a license to purchase from Solutions Club LA?
No license is required to purchase, but by ordering you confirm that you are a qualified researcher, or purchasing on behalf of a research institution, and that you agree to use all products strictly within the bounds of applicable laws and for research purposes only.
Do you offer bulk or custom orders?
Yes, we work with labs and research teams that need larger quantities or custom arrangements. Reach out to our support team with your requirements and we'll put together a plan that fits your research needs.