Legal

Refund and Returns Policy

Last updated: August 24, 2026

At Solutions Club LA, we hold our products to a high standard of quality and want every order to arrive correctly and on time. Because we deal in research-grade materials, our refund and returns process differs from a typical retail store — please review the details below before placing an order.

1. Nature of Our Products

All products sold on this website are intended strictly for laboratory research use and are not for human or animal consumption. Given the sensitive and specialized nature of these materials, we are unable to accept returns for reasons of "change of mind" once an order has shipped.

2. Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incomplete, or you received the wrong item, we will make it right. To qualify for a replacement or refund, please make sure:

  • You contact our support team within 48 hours of delivery.
  • You provide your order number along with clear photos of the item(s) and packaging received.
  • The issue is due to an error on our end or damage that occurred in transit.

Claims submitted after 48 hours of delivery may not be eligible for a refund or replacement, so please inspect your order as soon as it arrives.

3. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can typically cancel orders that have not yet been processed or shipped. Once an order has shipped, it can no longer be cancelled, and our standard returns process (above) will apply instead.

4. Refund Process

Once a return or claim is approved, refunds are issued as follows:

  • Refunds are processed back to your original payment method.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card provider.
  • You will receive a confirmation email once your refund has been issued.

5. Non-Refundable Situations

We are unable to offer a refund or replacement in the following cases:

  • Incorrect shipping address provided by the customer at checkout.
  • Orders reported as damaged or incorrect after the 48-hour window.
  • Products that have been opened, reconstituted, or altered after delivery.
  • Delays caused by the shipping carrier once the package has left our facility.

6. Lost or Delayed Shipments

If tracking shows unusual delays or your shipment appears lost, please reach out to our support team. We'll work with the shipping carrier to locate your order, and if it cannot be recovered, we will arrange a replacement or refund.

7. How to Request a Return or Refund

To start a return, refund, or replacement request, simply email our support team with your order number and a brief description of the issue. Our team will review your request and respond with next steps within 1–2 business days.

8. Contact Us

For any questions about this Refund and Returns Policy, please get in touch:

Solutions Club LA

Email: support@solutionsclubla.com